Refund policy

At oxifsliu, we stand behind the quality of our salon-grade hair styling tools. We want you to love your hair and your shopping experience. That’s why we offer a 30-day return window.

1. 30-Day Return Window

Eligibility: You have 30 days after receiving your item to request a return.
Condition: Items must be unworn, unused, with tags, and in original packaging (including original box, inner molds, and accessories).
Proof: A receipt or proof of purchase is required.

2. Hygiene & Safety Notice

Restriction: Due to hygiene regulations, hair styling tools or brushes showing signs of use, hair residue, or product build-up cannot be accepted for change-of-mind returns. Please ensure tools are clean and repacked as received.

3. How to Start a Return

Contact: To initiate a return, contact our support team at service.oxifsilu@outlook.com.
Instructions: If accepted, we will send instructions on how and where to ship your package.
Shipping Costs: Customers are responsible for return shipping costs on change-of-mind returns.
Notice: Items sent back without a prior return request will not be accepted.

4. Damages, Defects, and Technical Issues

Inspection: Please inspect your order upon arrival.
Immediate Support: If defective, damaged, or wrong, contact us immediately at service.oxifsilu@outlook.com.
Warranty Claims: For technical issues, please provide a brief description and a quick video or photo for our engineering team to evaluate.

5. Non-Returnable Items

Exclusions: We cannot accept returns on gift cards, final sale/clearance items, or customized orders.

6. Exchanges

Process: The fastest way to get a new item is to return the one you have. Once accepted, you can make a separate purchase for the new item.

7. Refunds

Inspection: We will notify you once we receive and inspect your package.
Timeline: If approved, refunds are processed automatically to your original payment method within 5–7 business days. Bank processing times may vary.

Questions about your return?
Our team is here to help! Reach out to us anytime at service.oxifsilu@outlook.com.